General FAQ

• What payment methods do we offer?
You can pay your invoice using Credit Card (surcharges apply), Direct Deposit or Cheque. If you choose auto-renewal you have the option of selecting either Credit Card or Direct Debit with surcharges applied.
• I’m not sure how much insurance cover I need?
The sum insured for your building & contents should reflect what it would cost to rebuild the property or replace the contents at today’s prices. This will also need to include professional fees. To help you estimate the replacement value of your investment property you can use this calculator.
Please note that this calculator is intended as a guide only and not intended to be relied on for the purpose of making a decision in relation to purchasing our products. You may wish to consider whether you need a professional valuation from an architect, builder or other valuation expert.
• Do you have a cooling off period?
Yes, we have a 14 day cooling off period.
• I need a Certificate of Currency for my bank?
Please contact our Office to enable a Certificate of Currency to be forwarded. If you are dealing with a Real Estate Agent or Broker, they will be able to download this through their portal for you.
• How do I renew my policy?
About a month prior to your policy expiry date, we will contact you with an offer to renew your policy. If your insurance was initially arranged through a Real Estate agency or an Insurance broker, the offer to renew will be sent to them.
• How can I change my personal details?
You can contact us here to let us know of any changes to your personal details.
If you are dealing through a Real Estate agency or Broker they may be able to change your details through their portal.
• When should I let you know that my circumstances have changed?
It is the obligation of the insured or any party representing the insured to ensure at all times the information disclosed to us is relevant and accurate.
• How do we cancel our policy?
Cover can be cancelled at any time from the date of advice or a future date via email. A refund is available of the unused premium from the date of cancellation to the Policy expiry date with no fees/charges deducted. (Please note, if an Administration Fee has been charged, this is non-refundable). If the property was sold or you wish to cancel prior to the date of advice, we would require documentation to substantiate the Settlement/Cancellation date for backdating of the Cancellation.